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What is your strategy in working with chat customers that do not find the vehicle they are looking for in your inventory?

If you don’t have one, you need one.  How many missed opportunities does your dealership miss by not having the vehicle in stock that customers are looking to purchase?

First, know your inventory and help […]

Why is it important to track your previous customers when they arrive on your site and be alerted when they are looking at specific vehicles or service on your site?

Magnum suggests this step as one of the first steps of your new live chat strategy.  Since almost 76% of new car buyers will shop online […]

What are the top 6 suggestions to increase chat engagement with magnum chat?

1)      Change up the chat icon (including some type of visual movement) on a weekly basis- give them a reason to chat.  For automotive, focus on what’s their hotspot: trade in, payment, price, interest rate, etc.  SEE ICONS

 

2)      Be proactive and “ADOPT” chats.  […]

The web and MAC version and the PC version work dependently of each other and are all tied together in your account.   There is no need to uninstall the PC version.

It also works off of the same script as the PC version.

The PC version of our software include the admin of the software, configurations, and […]

For the month of July 2013, we are offering a 14 day complimentary evaluation of our software!

Please visit http://magnumcontact.com/livechat/14-day-trial

Only the software is used for our trial, not our 24/7 monitor or Contact Center packages.

Hey local businesses! We want you to participate in the Magnum Chat Lead Conversion Championship!

This competition is free to those that are seeking to generate more sales, increased leads, and enhanced customer service from their websites and digital marketing.

You can find and click on the Magnum Chat Lead Conversion Championship in the following markets:

Charleston, South […]

Conversiontrak is a real time website visitor tracking software program that allows website owners to monitor website visitor activity on their website. Each visitor session is recorded for later review alternatively for the first time in the industry! Conversiontrak allows you to watch your web visitors In Real Time as if you were sitting behind […]

Happy Independence Day!

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