You will want to use the Custom Parameters feature when you want to integrate the live chat software with your email newsletter provider or online advertising campaigns.
There are two main steps:
1) Create the custom links for each email address with your email provider.
2) Create the custom parameters in Magnum Chat.
Your email provider should allow you to place custom links within the e newsletter. These links allow you to start updating your internal database of magnum chat by recognizing current customers on your site.
Here is an example image showing a custom parameter and the accompanying email address;
The following elements make up the Custom parameters editor. You can find this under your Administration tab- Custom params. A hard cookie is dropped on the device of the website visitor so each time that they return to your site, they will be identified on the Magnum Chat platform.
This is where you see a list of your campaign existing custom parameters.
Begin creating a Custom Parameter by clicking the Add button
Click Remove if you no longer want to use an existing parameter in the list.
Id text box
The ID will be the name you can identify the cusomter parameter (internally in the software) in the list of Visitors grid.
URL param name text box
Take the URL parameter name from you link your newsletter system provides. In our example it is: utm_campaign ; See below picture.
Press Save to save your work for future use
Click Cancel to cancel your work.