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Magnum Live Chat http://magnumcontact.com/livechat Convert Every Visitor Sat, 18 Feb 2017 22:52:19 +0000 en-US hourly 1 https://wordpress.org/?v=4.7.5 Not Having the Vehicle in Stock http://magnumcontact.com/livechat/not-having-the-vehicle-in-stock/ http://magnumcontact.com/livechat/not-having-the-vehicle-in-stock/#respond Fri, 19 Sep 2014 13:45:19 +0000 http://magnumcontact.com/livechat/?p=1430 What is your strategy in working with chat customers that do not find the vehicle they are looking for in your inventory?

If you don’t have one, you need one.  How many missed opportunities does your dealership miss by not having the vehicle in stock that customers are looking to purchase?

First, know your inventory and help [...]]]> What is your strategy in working with chat customers that do not find the vehicle they are looking for in your inventory?

If you don’t have one, you need one.  How many missed opportunities does your dealership miss by not having the vehicle in stock that customers are looking to purchase?

First, know your inventory and help them with a search when necessary. But remember your objective of asking and obtaining their contact information (name and phone number).

If they do not land themselves on a vehicle, ask them the specifics of their “wants” of the vehicle.

We strongly suggest having a network to pull vehicles from.   One dealer network we see dealers working with is www.dealerslink.com.  It allows you to maintain control of the chat customer by doing a search for them of thousands of additional vehicles.

Encourage setting up an appointment for the customer to search your private dealer network.

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Tracking Previous Customers and Being Alerted To Buyers http://magnumcontact.com/livechat/tracking-previous-customers-and-being-alerted-to-buyers/ http://magnumcontact.com/livechat/tracking-previous-customers-and-being-alerted-to-buyers/#respond Fri, 19 Sep 2014 13:23:44 +0000 http://magnumcontact.com/livechat/?p=1425 Why is it important to track your previous customers when they arrive on your site and be alerted when they are looking at specific vehicles or service on your site?

Magnum suggests this step as one of the first steps of your new live chat strategy.  Since almost 76% of new car buyers will shop online [...]]]> Why is it important to track your previous customers when they arrive on your site and be alerted when they are looking at specific vehicles or service on your site?

Magnum suggests this step as one of the first steps of your new live chat strategy.  Since almost 76% of new car buyers will shop online before going to the dealership, this would apply to your previous customers.

Tracking their behavior on when they have been on your site and what they have been searching for on your site become valuable tools in determining who is in the market in your database.

We are using a combination of email marketing (www.emailyourlist.com) and our custom parameters in magnum chat:  http://magnumcontact.com/livechat/custom-parameters/

You will be able to see your customers in real-time on your site and be alerted to what vehicles they are viewing.

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Increasing Live Chat Engagement http://magnumcontact.com/livechat/increasing-live-chat-engagement/ http://magnumcontact.com/livechat/increasing-live-chat-engagement/#respond Fri, 19 Sep 2014 13:16:36 +0000 http://magnumcontact.com/livechat/?p=1416 What are the top 6 suggestions to increase chat engagement with magnum chat?

1)      Change up the chat icon (including some type of visual movement) on a weekly basis- give them a reason to chat.  For automotive, focus on what’s their hotspot: trade in, payment, price, interest rate, etc.  SEE ICONS

 

2)      Be proactive and “ADOPT” chats.  [...]]]> What are the top 6 suggestions to increase chat engagement with magnum chat?

1)      Change up the chat icon (including some type of visual movement) on a weekly basis- give them a reason to chat.  For automotive, focus on what’s their hotspot: trade in, payment, price, interest rate, etc.  SEE ICONS

 

2)      Be proactive and “ADOPT” chats.  Don’t wait for the customer to chat.  Start chatting with them based on what the customer is looking at.  ASK CONTROLLING QUESTIONS WHERE THE CUSTOMER WILL WANT TO GIVE YOU THEIR NAME AND NUMBER.

 

3)      Have multiple chatboxes that personalize the new vehicle that they are looking at, or having a unique chat box for service, specials, etc.  Individualize the message.

 

4)      Use the “open” chatbox feature to open the chat box at any time and update the IP address for the internal database.  When customers return, you can personalize the message to them.

 

5)      Use the “push” page feature and use the “push” script feature to get their attention AND pull the customer into the chat.  Or use the “push” form feature as an end to each chat when the customer will not disclose their contact info.

 

6)      Send out an email announcing that customers have a new way to communicate.

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How To Get Norton Anti-Virus To Allow A Software Installation? http://magnumcontact.com/livechat/how-to-get-norton-anti-virus-to-allow-a-software-installation/ http://magnumcontact.com/livechat/how-to-get-norton-anti-virus-to-allow-a-software-installation/#respond Fri, 15 Aug 2014 17:43:18 +0000 http://magnumcontact.com/livechat/?p=1382 Norton Protection Center, also known as Norton AntiVirus, is software designed to protect your computer from viruses, malware, and phishing attempts to obtain your personal information. In some cases, Norton Protection Center may conflict with your computer’s ability to download or install certain desired programs, or can cause your computer to run slower while the [...]]]> Norton Protection Center, also known as Norton AntiVirus, is software designed to protect your computer from viruses, malware, and phishing attempts to obtain your personal information. In some cases, Norton Protection Center may conflict with your computer’s ability to download or install certain desired programs, or can cause your computer to run slower while the Norton Protection Center scans for viruses and malware as you perform other tasks.

How To Get Norton Anti-Virus To Allow A Magnum Chat Software Installation?

 Set up Norton® Anti-virus Software to allow Magnum Chat

  1. In your system tray,double click the Norton Internet Security icon .
  2. Select Open Norton Internet Security.
  3. From the Status & Settings menu, select Personal Firewall > Configure.
  4. Select the Programs tab to locate Magnum Chat, and then click Add.
  5. To begin adding files, select magnumchat.exe > Open.
  6. When prompted, use the drop-down menu to select Permit > OK. Then repeat the steps for the remaining magnumchat files.
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Magnum Chat version for the Macintosh is webbased. http://magnumcontact.com/livechat/magnum-chat-version-for-the-macintosh-is-webbased/ http://magnumcontact.com/livechat/magnum-chat-version-for-the-macintosh-is-webbased/#respond Tue, 17 Jun 2014 22:16:39 +0000 http://magnumcontact.com/livechat/?p=1375 The web and MAC version and the PC version work dependently of each other and are all tied together in your account.   There is no need to uninstall the PC version.

It also works off of the same script as the PC version.

The PC version of our software include the admin of the software, configurations, and [...]]]> The web and MAC version and the PC version work dependently of each other and are all tied together in your account.   There is no need to uninstall the PC version.

It also works off of the same script as the PC version.

The PC version of our software include the admin of the software, configurations, and chatbox setup, while the web/MAC version allows you to monitor chat,  take chats, and most of the functionality and features as the PC version.

 

Step 1 of 2:

Go to the website,  https://magnumchat.com/UniverseServer/Public/Client.php

 

Step 2 of 2:  To access your account, you will need the following:

 

Account: siteexample.com
Operator: Contact your Magnum representative
Password: Contact your Magnum representative

 

Also here are some helpful hints in suggestions of strategy:

Under settings in the Web/Mac version, make sure that the continuous alarm is set.

Make sure to press leave after every time you respond to a chat in the Web/Mac version.

 

Please watch this introductory video of Magnum’s Web/Mac version of Magnum Chat.

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Magnum Chat 14 Day Trial http://magnumcontact.com/livechat/magnum-chat-14-day-trial/ http://magnumcontact.com/livechat/magnum-chat-14-day-trial/#respond Mon, 08 Jul 2013 18:49:35 +0000 http://magnumcontact.com/livechat/?p=1162 For the month of July 2013, we are offering a 14 day complimentary evaluation of our software!

Please visit http://magnumcontact.com/livechat/14-day-trial

Only the software is used for our trial, not our 24/7 monitor or Contact Center packages.

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For the month of July 2013, we are offering a 14 day complimentary evaluation of our software!

Please visit http://magnumcontact.com/livechat/14-day-trial

Only the software is used for our trial, not our 24/7 monitor or Contact Center packages.

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Magnum Chat Lead Conversion Championship! http://magnumcontact.com/livechat/magnum-chat-lead-conversion-championship/ http://magnumcontact.com/livechat/magnum-chat-lead-conversion-championship/#respond Mon, 08 Jul 2013 18:45:49 +0000 http://magnumcontact.com/livechat/?p=1159 Hey local businesses! We want you to participate in the Magnum Chat Lead Conversion Championship!

This competition is free to those that are seeking to generate more sales, increased leads, and enhanced customer service from their websites and digital marketing.

You can find and click on the Magnum Chat Lead Conversion Championship in the following markets:

Charleston, South [...]]]> Hey local businesses! We want you to participate in the Magnum Chat Lead Conversion Championship!

This competition is free to those that are seeking to generate more sales, increased leads, and enhanced customer service from their websites and digital marketing.

You can find and click on the Magnum Chat Lead Conversion Championship in the following markets:

Charleston, South Carolina
Charlotte, North Carolina
Chattanooga, Tennessee
Cobb County, Georgia
Gwinnett County, Georgia

Click on your market to see more details of the Magnum Chat Lead Conversion Championship!

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Check out our new software Conversiontrak.com! http://magnumcontact.com/livechat/check-out-our-new-software-conversiontrak-com/ http://magnumcontact.com/livechat/check-out-our-new-software-conversiontrak-com/#respond Mon, 08 Jul 2013 15:58:02 +0000 http://magnumcontact.com/livechat/?p=1145 Conversiontrak is a real time website visitor tracking software program that allows website owners to monitor website visitor activity on their website. Each visitor session is recorded for later review alternatively for the first time in the industry! Conversiontrak allows you to watch your web visitors In Real Time as if you were sitting behind [...]]]> Conversiontrak is a real time website visitor tracking software program that allows website owners to monitor website visitor activity on their website. Each visitor session is recorded for later review alternatively for the first time in the industry! Conversiontrak allows you to watch your web visitors In Real Time as if you were sitting behind them watching their screen.

How to use it?
Conversiontrak is designed to help web site owners optimizing their webpages from user experience point of view. By monitoring website visitors, the web site owner can see precisely what visitors are doing on the site and modify their webpages to improve the usability and most importantly the conversion rate if the web site is sales oriented. We believe that real time website visitor tracking is engaging meanwhile offering immediate benefits for maximizing online conversion rates.

Playback
All website visits are recorded and you can playback the visits as it happened. Use the extensive timeline display with Play/Pause and Seek functions to better analyze each session. Go back and forth to better understand website visitor behavior.

Improve contact form conversion rates
You can drive all the traffic in the world to your website, but it’s a waste if the visitors don’t convert. Contact form design is very often a significant contributor to poor conversion rates. Contact forms need to be optimized in order to minimize your visitors’ frustration. Discover which fields take too long to fill, are most frequently left blank and cause your visitors to leave. With Conversiontrak you can actually see where visitors leave your site and whether simplifying your contact form or positioning it to a more prominent place on your webpages helps with increasing the number of visitors filling it in.

Improve Shopping Experience
It is critical for retailers to know what consumers are experiencing. The ability to quickly identify and remedy customer frustrations means more leads and more business as a whole. Conversiontrak helps Online retailers in their work by delivering a shopping experience that meets the high expectations of their consumers.

Optimize Landing Pages
Who are your landing page visitors? What do you know about them and how do they use your landing page? The answer to this question is the foundation for a successful landing page strategy. Conversiontrak will help you answer all of the questions about what should or shouldn’t be on your landing page.

Testing and Usability
Website Testing is an essential technique in order to understand which website changes are useful to customers and profitable to the website. Website Usability is essential in order to build a better user experience that help users navigate the website.

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Happy Independence Day! http://magnumcontact.com/livechat/happy-independence-day/ http://magnumcontact.com/livechat/happy-independence-day/#respond Tue, 02 Jul 2013 21:10:08 +0000 http://magnumcontact.com/livechat/?p=1012 Happy Independence Day!

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Happy Independence Day!

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Hello world! http://magnumcontact.com/livechat/hello-world/ http://magnumcontact.com/livechat/hello-world/#respond Tue, 02 Jul 2013 15:27:41 +0000 http://magnumcontact.com/livechat/?p=1 Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

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Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

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