Thursday 27th July 2017,
Magnum Contact Center

Magnum Live Chat operator chat room

Magnum chat operators can chat with each other while chatting with customers.

This allows operators to collaborate quickly with other operators and find answers to questions.

Benefit: Operators can collaborate quickly with other operators to find answers to questions quickly. This allows chats to be resolved without transferring the chat to another operator. Multiple operators may chat with a single website visitor.